Assessment of social media,
search engine optimization, content 
and other inbound marketing trends.

Zappos Core Values

10 Zappos Core Values

If you’ve been shopping online for shoes or clothing, you know Zappos. Zappos loves to WOW its customers, provide amazing customer service, be a little weird, etc. Many of us know that.

Recently I became a VIP on their website, which means free overnight shipping. I bought shoes around 10:00 pm, and they are on my doorstep at 1pm the next day. I had pretty high expectations of Zappos service before placing this order, but lightning fast order processing is worth mentioning and learning from.

“Power is like being a lady, if you have to say you are, you aren’t.”

–Margaret Thatcher

Do you provide an amazing customer service which WOWs people? Do you have to tell your customers that you do? Cause if you do…

About Slavik Volinsky
Slavik blogs about online marketing, user experience, search engine optimization, and mobile. Co-founder of Volinsky Consulting — web design & user experience company in Albany, NY. He's on Google+ and on twitter:

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