If you’ve been shopping online for shoes or clothing, you know Zappos. Zappos loves to WOW its customers, provide amazing customer service, be a little weird, etc. Many of us know that.
Recently I became a VIP on their website, which means free overnight shipping. I bought shoes around 10:00 pm, and they are on my doorstep at 1pm the next day. I had pretty high expectations of Zappos service before placing this order, but lightning fast order processing is worth mentioning and learning from.
“Power is like being a lady, if you have to say you are, you aren’t.”
Do you provide an amazing customer service which WOWs people? Do you have to tell your customers that you do? Cause if you do…